The safety and quality of our products have always been a priority for Cellularline. Following technical testing, we found that the aging of the battery in the MAG 5000 power bank can cause cell deformation, resulting in product overheating and a potential fire hazard. For this reason, the models listed below are subject to a product safety recall:
PBMAGSFCOL5000WIRK | PBMAGSFCOL5000WIRB | PBMAGSFCOL5000WIRV
If your power bank matches one of the affected model codes, we kindly ask you to:
Compare the model and EAN code printed on the product or packaging with the information provided in the table below.
Brand: Cellularline Product: Power Bank MAG 5000
Check the appearance of the product and locate the model or item code printed on the device or its packaging.
Compare your power bank and its packaging with the affected products shown here.
Locate the model or item code printed on the power bank and compare it with the affected models listed above.
Please take the following precautions while awaiting support and return instructions.
Immediately stop using the affected power bank.
Unplug the power bank and do not recharge it.
Do not sell or donate it to anyone else.
You will be able to select your preferred option from those available.
To start the return procedure, fill out the form below. You will receive all the necessary instructions within two business days.
We kindly ask you not to send the product independently before receiving our instructions. If you have given or sold the product to another person, please inform them promptly of this safety recall. We apologize for the inconvenience and thank you for your cooperation and attention to this important safety notice. Cellularline S.p.A.
For any questions regarding this recall, our dedicated customer support team can be reached at:
recall@cellularline.mom